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Terms & Conditions

Returns & Refund Policy
Unfortunately, we do not offer refunds or returns on any The Gifted Gratitude products. All accidental damage is not covered by The Gifted Gratitude. If your item arrives damaged, please contact us within 24 hours of its arrival. Please don't hesitate to contact us if you have any questions about your products. 


Change of Mind Policy
Sorry! We do not accept any change of mind orders.


Shipping Policy
 All orders are dispatched from Melbourne, Australia within 1-3 business days after an order has been placed via Sendle or Australia Post (depending on shipping method). 

Unfortunately, we are unable to deliver parcels to P.O Boxes or Parcel Lockers due to our main courier Sendle. Sendle specialise in door-to-door delivery which is why we need a physical street address. If a receiver is not home to sign for a parcel, it will either be delivered to a nearby location for collection or made available for a free redelivery. Sendle can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.


If you have any enquiries, please don't hesitate to send us an email at thegiftedgratitude@outlook.com OR send us a message on Instagram or Facebook @thegiftedgratitude.